FLOW is committed to protecting user privacy and maintaining a secure environment for all creators and users. This policy explains how information is collected, used, and protected.

1. Information We Collect

FLOW collects only the data necessary to provide and maintain platform functionality:

• Account Information – email address, username, display name
• Profile Information – bio, avatar, social links, country, language
• User-Generated Content – videos, audio, images, written content
• Device Identifiers – for interactions such as likes, comments, and anonymous usage
• Usage Data – feature usage, interactions, and performance metrics
• Authentication Data – login sessions and security tokens

FLOW does not collect sensitive personal data (such as health, financial, or biometric data) unless explicitly provided by the user.

2. How Information Is Used

Collected information is used solely to:

• Operate, maintain, and improve the platform
• Enable user interaction (chat, messaging, comments, likes, follows)
• Display and manage user-generated content
• Provide notifications and communication features
• Authenticate users and secure accounts

3. Data Sharing

FLOW does not sell user data.

Information may only be shared:

• When required by law or legal obligation
• To protect the security and integrity of the platform
• With essential service providers strictly for platform operation

These providers include:

• Lovable Cloud (backend infrastructure, database, authentication, storage)
• Content Delivery Networks (media delivery)

All third-party services operate under strict data processing agreements.

4. Data Storage & Retention

User data is stored securely using encrypted cloud infrastructure.

• Account data is retained while the account is active
• User-generated content remains until deleted by the user or account closure
• Chat and messaging data are stored for the duration of account activity
• Upon account deletion, personal data is removed within 30 days
• Anonymized usage data may be retained for analytics purposes

5. User Rights & Data Control

Users have the right to:

• Access their personal data
• Correct or update inaccurate information
• Request deletion of their account and associated data

Data deletion can be requested through account settings or by contacting support.

6. User Content & Communication

Users retain full ownership of the content they create and share.

By uploading content, users grant FLOW a limited license to store, display, and distribute that content within the platform.

FLOW does not use user content or conversations to influence visibility, ranking, or discovery.

Users are responsible for the content they share and their interactions.

7. Security Measures

FLOW implements appropriate technical and organizational safeguards:

• Secure authentication protocols
• Row-level database security policies
• Encrypted data transmission (HTTPS/TLS)
• Role-based access controls
• Protection against unauthorized access and misuse
• Regular security monitoring and updates

While no system can guarantee absolute security, FLOW is designed to minimize risk and maintain a secure environment.

8. External Links (Extension Protocol)

FLOW may include an optional paid feature allowing creators to link to external platforms.

• External platforms are not owned or controlled by FLOW
• FLOW is not responsible for third-party privacy practices
• Users should review external policies before interacting with them

9. User Responsibility

Users are responsible for:

• Maintaining the confidentiality of their account credentials
• Ensuring content complies with applicable laws and platform guidelines
• Avoiding the sharing of sensitive personal information publicly
• Reporting unauthorized account activity

10. Children’s Privacy

FLOW is not intended for children under 13 (or the applicable minimum age in certain regions, such as 16 in parts of the EU).

The platform does not knowingly collect data from children. If such data is identified, it will be removed promptly.

11. Changes to This Policy

This Privacy Policy may be updated periodically.

Users will be notified of significant changes within the platform. Continued use of FLOW constitutes acceptance of any updates.

12. Contact Information

For questions, concerns, or data requests:

Dark Ninja Amalgam (Pty) Ltd
Registration Number: 2025/622733/07

Email: support@darkninjaamalgam.com

For data deletion requests, users may also use the in-app account deletion feature.

We aim to respond to all privacy-related inquiries within 30 days.

Summary

FLOW is designed to:

• Respect user privacy
• Avoid selling or exploiting user data
• Provide a secure and transparent platform
• Give users control over their information